Privacy Policy

Last updated: April 2026.

Lucky Mate Casino (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information in line with Australian privacy laws and international data protection standards such as the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit luckymatecasino-australia.com (“Website”) or use any of our products or services.

By accessing our Website or creating an account, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using the Website.

1. Overview of Our Commitment

At Lucky Mate Casino, we are committed to ensuring that your personal data is collected fairly, used responsibly, and stored securely. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the EU General Data Protection Regulation (GDPR) for users in the European Economic Area.

We take all reasonable steps to ensure your privacy rights are respected while providing a fair, transparent, and enjoyable gaming experience.

2. Information We Collect

We may collect and process the following types of personal information about you when you interact with our Website, sign up for an account, or use our gaming services:

2.1 Personal Identification Information

Full name.
Date of.
Residential.
Email.
Phone.
Proof of identity documents (e.g, passport, driver’s licence, utility bill).

2.2 Account and Transaction Information

Username and.
Account.
Gambling activity, including betting history and winnings/losses.
Payment details (e.g, POLi, PayID, BPAY, Neosurf, Visa/Mastercard, or cryptocurrency wallet details).
Deposit and withdrawal history in AUD.

2.3 Technical and Device Information

IP.
Browser type and.
Device ID and operating.
Session activity and time spent on site.
Referring URLs and cookie.

2.4 Marketing and Communication Preferences

Responses to promotions or.
Preferences for marketing communications and.

If you contact our support team at [email protected], we may also keep records of your correspondence for quality assurance and service improvement.

3. How We Collect Your Information

We gather personal data through several channels:

When you voluntarily provide it during registration or gameplay.
When you make deposits or withdrawals.
Automatically, through cookies and analytics tools.
From identity verification providers or payment processors.
Through responsible gambling interactions or self-exclusion requests.

We do not collect personal information from minors or individuals under the legal gambling age of 18 years. Accounts found to belong to underage users will be immediately closed and any related data deleted.

4. Purpose of Data Collection

We collect and process your data to provide and improve our casino services, ensure compliance with legal obligations, and maintain a secure environment for all punters.

We use your personal information for the following purposes:

To create, manage, and verify player accounts.
To process financial transactions securely in AUD.
To deliver customer support and communication.
To detect and prevent fraud, money laundering, or identity theft.
To comply with legal and regulatory obligations under ACMA and applicable laws.
To send promotional offers, free spins, or bonus updates when you opt in.
To customise your gaming experience, such as recommending pokies or promotions suited to your playstyle.
To analyse user activity and improve our website performance.

5. Legal Basis for Processing (GDPR)

For players located within the EU/EEA, Lucky Mate Casino processes personal data based on the following lawful grounds:

Contractual necessity: To provide gaming and payment services.
Legal obligation: To comply with anti-money laundering laws and responsible gambling regulations.
Consent: For marketing or promotional messaging (which can be withdrawn at any time).
Legitimate interest: For operational, risk management, and security purposes.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes set out in this Privacy Policy or as required by law. Typically, user data related to financial and legal obligations is retained for up to 7 years after account closure, in compliance with local regulations.

When data is no longer required, it is securely deleted or anonymized to prevent identification.

7. Cookies and Tracking Technologies

Our Website uses cookies to improve performance and personalise your experience. Cookies help us remember your preferences, manage sessions, and measure effectiveness of promotions.

You may disable cookies in your browser settings; however, this may impact your ability to log in or play pokies efficiently on the site.

We may also use third-party analytics tools to understand browsing behaviour, such as the number of visitors and time spent during each arvo session.

8. Sharing and Disclosure of Information

Lucky Mate Casino does not sell your personal data. However, we may share it with trusted third parties when necessary to deliver our services, including:

Payment processors (e.g, POLi, PayID, BPAY, Visa, Mastercard, Neosurf, crypto providers).
Identity verification and KYC partners for regulatory purposes.
Fraud prevention and compliance agencies.
Marketing and analytics vendors (only with your consent).
Regulatory authorities, such as the ACMA, if required by law or investigation.

All service providers are bound by confidentiality agreements and may only use your data in accordance with our strict privacy and security requirements.

9. International Data Transfers

Some of our third-party partners may operate outside Australia. In such cases, we take appropriate steps to ensure your data receives the same level of protection as required by Australian law and the GDPR. These steps include:

Contractual clauses ensuring data protection standards.
Working only with partners in jurisdictions recognised for adequate data protection.

10. Data Security

We use robust technical and organisational measures to protect personal information. This includes:

SSL (Secure Socket Layer) encryption for all transactions.
Stored data encryption and access logging.
Two-factor authentication (2FA) for account access.
Firewalls and intrusion detection systems.
Regular security audits and staff training.

Although no online platform can guarantee absolute security, we continuously review and enhance our security protocols to keep your data safe.

11. Your Rights

Under the Australian Privacy Principles and GDPR, you have the right to:

Access the personal information we hold about you.
Request correction or updating of inaccurate information.
Withdraw consent for marketing communications.
Request deletion (“right to be forgotten”), where legally permissible.
Restrict or object to data processing under certain conditions.
Request a copy of your personal data in a portable format.

To exercise these rights, email [email protected] and include proof of identity to process your request securely.

Please note that some requests (like data deletion) may not be fulfilled where legal retention requirements apply.

12. Responsible Gambling and Player Protection

We are committed to promoting responsible gaming and safeguarding our players from gambling-related harm. When you set betting limits, take a self-exclusion break, or contact support for gambling concerns, we may store related records to honour your preferences and maintain compliance with responsible gambling policies.

Players experiencing difficulties can seek immediate support from Gambling Help Online via 1800 858 858. This service operates nationwide, offering confidential 24/7 assistance.

13. Marketing and Promotions

From time to time, we may send promotions such as free spins, welcome bonuses, or no-deposit offers. You will only receive these communications if you have opted in during registration or later in your account settings.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at [email protected].

We will never pressure you into participation — our goal is for you to have a ripper experience with full control over your preferences.

14. Links to External Websites

Our Website may contain links to external services, affiliates, or other resources. We are not responsible for the privacy practices or security of those third-party sites. We encourage you to review their privacy policies before sharing personal data.

15. Children’s Privacy

Lucky Mate Casino strictly prohibits access to minors. We do not knowingly collect or process personal data from anyone under 18 years old. Accounts and winnings found to breach this rule will be voided.

Parental control measures and device-level restrictions are recommended for households with children who may access shared devices.

16. Anti-Money Laundering and Verification

In compliance with Australian laws and international AML regulations, we conduct customer verification (KYC) before processing transactions. This includes checking photo identification, proof of address, and payment method ownership.

Failure to complete verification may result in temporary account suspension. Verification data is securely handled and retained according to applicable legal requirements.

17. Automated Decision-Making and Profiling

We may use automated tools to monitor betting patterns, detect suspicious transactions, or assign personalised bonuses based on your playing history. Such profiling ensures fair play and compliance with risk assessment obligations.

You may request human review of any automated decision that affects your rights or account access.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect regulatory changes, technology updates, or improvements in our operations. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to check this page regularly.

Continued use of our services after changes take effect constitutes acceptance of the revised policy.

19. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:

Lucky Mate Casino.

Email: [email protected].

Operating currency: AUD ($).

Local support hours: 9:00 AM – 11:00 PM AEST, Monday to.

You may also contact the Office of the Australian Information Commissioner (OAIC) for guidance on your privacy rights or to lodge a complaint.

20. Acceptance of the Privacy Policy

By registering an account or playing pokies at Lucky Mate Casino, you confirm that:

You have read and understood this Privacy Policy.
You are over 18 years of age.
You consent to the collection and processing of your personal information in line with the terms outlined above.

Lucky Mate Casino remains committed to offering a fair, secure, and transparent experience for every punter — so you can focus on having a crack at your favourite pokies and enjoy an honest, Aussie-style online gaming environment.

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